At Atlantic, we are committed to fulfilling orders on the same business day, if received by 11:30AM PST. This service can make it difficult to cancel an order. If by the time you attempt to cancel an order, and the order has shipped, Atlantic cannot stop the delivery to you.
To cancel an order please e-mail firstname.lastname@example.org. You will need to provide your Order # and the item number to be canceled. If we are unable to cancel the order, you will be notified via e-mail within 24 hours.
Internet Retailers (.com accounts) and Mail Orders will be referred to as “Customer” and Atlantic, Inc. will be referred to as “Atlantic” throughout this policy. This policy will go into effect starting January 01, 2005 and it voids any prior agreements with the Customer. If you have any questions or concerns, please contact the Sales Department.
1. Order Format: The Customer will provide the following information with all orders:
b. Purchase Order Number
c. Ship to Address
d. Item Number and Brief Description
f. End-user phone number
2. Return Policy: Please refer to the different scenarios described in the list below:
a. Atlantic Inc.'s e-Commerce Return Policy is simple; If your Atlantic product is defective or you are not satisfied with your product we will take it back within 30 days of purchase. On non defective returns, a 25% restocking fee will be applied. The restocking fee will be calculated based on the price of the item and freight charges will not be credited.
b. If the freight carrier tries more then once to deliver the package and is returned back to Atlantic, the freight charges will not be credited. If the item is not in resalable conditions, Atlantic will charge a 25% restocking fee and the freight charges will not be credited.
c. If the end-user refuses the package at the time of delivery, a 25% restocking fee will be applied if and only if the item is in a resalable condition. The restocking fee will be calculated based on the price of the item and freight charges will not be credited. If the item is not in resalable conditions Atlantic will not credit your account.
d. If the item is damaged in transit or has a manufacturing defect or shipped in error, Atlantic will replace the item at no charge to the end-user. Atlantic will only use ground services regarding any replacements.
e. Replacements parts are available at no extra charge for items with manufacturing defects or missing from package, contact customer service.
3. Shipping Method: Atlantic will prepay and add the cost of small package shipment, using Atlantic’s chosen carrier account. Tracking numbers will be provided within a 24-hour period after shipment.
a. Atlantic will ship all order with in 24 hours of arrival. Our shipping cut off time is 12:00 PM (Pacific Standard Time) Monday - Friday. All orders that arrive Friday (after NOON) thru Monday (before NOON) will ship the following business day.
b. If the order has any special shipping instruction, (NEXT DAY AIR, 2nd DAY OR 3 DAY) please mark your email with HIGH IMPORTANCE. Our customer service representative will reply as soon as the order is received. If our customer service representative does not reply by 10:00 AM (PST) please contact us via phone. You will be supplied with a tracking number at the end of our business day, 5:00 PM (PST). The 24 hour turn around time will be applied to all special shipments.
c. If Atlantic is closed due to a Holiday, we will continue to ship the following business day.
d. If for any reason we suspect a delay in shipping a customer service representative will contact you (via email or phone) to inform you of this situation.
4. Holiday Shipping
During the year end Holiday Season, Atlantic requires a 48 hour turn around time
a. Beginning December 1st Atlantic will guarantee packages shipped Overnight and Next Day Air delivery thru December 19th.
b. Atlantic will not guarantee deliveries between DECEMBER 20TH thru 31st.
In the event of a Backorder situation you will be notified via email or phone of a tentative arrival date of the backorder product to our warehouse. Please reply with the end-users intentions to keep on backorder or cancel.
6. Order Cancellations Documentations
All Order Cancellations must be documented via email. Please include the purchase order number and end-users name.
a. If the order has shipped before the cancellation was received, Atlantic will not take responsibility to retrieve the item or credit your account.
b. If Atlantic ships the order after the cancellation request, Atlantic will take credit your account.
7. Customer Service
Please inform all end-users to contact your company directly for any customer service related questions. If the end-users contacts Atlantic directly, they will be referred back to where their purchases were made.
Atlantic, Inc., warrants to the original purchaser that its products are free from defect in materials or workmanship for a period of one year after purchase. If after inspection, we find that the product was defective in materials or workmanship, we shall repair or replace the product at our discretion. This warranty does not cover accidental damage, misuse, improper care or alteration and excludes claims for incidental or consequential loss.
Over and above our warranty terms, Atlantic, Inc., is truly committed to your satisfaction with our products and service. If at any time you are not satisfied please contact us.
P.O. Box 2399
Santa Fe Springs, CA 90670
The will call is available for orders $1,000.00 and higher.
All orders must be prepaid. Visa, MC, and American Express are accepted.
There is a 25% restock for the return of any wrong orders.
The Will Call area will be open from 8:00-10:00am.
1) All Order quantities must equal full case packs.
2) No broken out quantities.
3) Customers will be responsible to take all items on the order at the time Will Call is initiated.
4) Orders must be called in and verified 24 hours before pick up.
We reserve all rights in scheduling will call orders.