Cancel Order   |   Internet Account & Mail Order Return Policy   |   Warranty   |   Will Call Policy   |

 

At Atlantic, we are committed to fulfilling orders on the same business day, if received by 11:30AM PST. This service can make it difficult to cancel an order. If by the time you attempt to cancel an order, and the order has shipped, Atlantic cannot stop the delivery to you.

To cancel an order please e-mail  customer_relations@atlantic-inc.com. You will need to provide your Order # and  the item number to be canceled. If we are unable to cancel the order, you will  be notified via e-mail within 24 hours.

Atlantic will drop-ship for our e-commerce  customers under the following terms and conditions:

Internet Retailers (.com accounts)  and Mail Orders will be referred to as “Customer” and Atlantic, Inc. will be  referred to as “Atlantic” throughout this  policy. This policy will go into effect starting January 01, 2005 and it voids  any prior agreements with the Customer. If you have any questions or concerns,  please contact the Sales Department.

1. Order Format: The Customer will  provide the following information with all orders:
a. Date
b. Purchase Order Number
c. Ship to Address
d. Item Number and Brief Description
e. Quantity
f. End-user phone number

2. Return Policy: Please refer to  the different scenarios described in the list below:
a. Atlantic Inc.'s e-Commerce Return  Policy is simple; If your Atlantic product is defective or you are not      satisfied with your product we will take it back within 30 days of purchase. On  non defective returns, a 25% restocking fee will be applied. The restocking fee  will be calculated based on the price of the item and freight charges will not  be credited.
b. If the freight carrier tries more  then once to deliver the package and is returned back to Atlantic,  the freight charges will not be credited. If the item is not in resalable  conditions, Atlantic will charge a 25%  restocking fee and the freight charges will not be credited.
c. If the end-user refuses the  package at the time of delivery, a 25% restocking fee will be applied if and  only if the item is in a resalable condition. The restocking fee will be  calculated based on the price of the item and freight charges will not be  credited. If the item is not in resalable conditions Atlantic  will not credit your account.
d. If the item is damaged in transit  or has a manufacturing defect or shipped in error, Atlantic  will replace the item at no charge to the end-user. Atlantic  will only use ground services regarding any replacements.
e. Replacements parts are available  at no extra charge for items with manufacturing defects or missing from  package, contact customer service.

3. Shipping Method: Atlantic will  prepay and add the cost of small package shipment, using Atlantic’s  chosen carrier account. Tracking numbers will be provided within a 24-hour  period after shipment.
a. Atlantic  will ship all order with in 24 hours of arrival. Our shipping cut off time is  12:00 PM (Pacific Standard Time) Monday - Friday. All orders that arrive Friday  (after NOON) thru Monday (before NOON) will ship the following business day.
b. If the order has any special  shipping instruction, (NEXT DAY AIR, 2nd DAY OR 3 DAY) please mark your email  with HIGH IMPORTANCE. Our customer service representative will reply as soon as  the order is received. If our customer service representative does not reply by  10:00 AM (PST) please contact us via phone. You will be supplied with a  tracking number at the end of our business day, 5:00 PM (PST). The 24 hour turn  around time will be applied to all special shipments.
c. If Atlantic is closed due to a Holiday, we will continue to ship the following business  day.
d. If for any reason we suspect a  delay in shipping a customer service representative will contact you (via email  or phone) to inform you of this situation.

4. Holiday Shipping
During the year end Holiday Season, Atlantic requires a 48 hour turn  around time
a. Beginning December 1st Atlantic will guarantee packages shipped Overnight and  Next Day Air delivery thru December 19th.
b. Atlantic  will not guarantee deliveries between DECEMBER 20TH thru 31st.

5. Backorders
In the event of a Backorder  situation you will be notified via email or phone of a tentative arrival date  of the backorder product to our warehouse. Please reply with the end-users  intentions to keep on backorder or cancel.

6. Order Cancellations Documentations
All Order Cancellations must be  documented via email. Please include the purchase order number and end-users  name.
a. If the order has shipped before  the cancellation was received, Atlantic will  not take responsibility to retrieve the item or credit your account.
b. If Atlantic ships the order after  the cancellation request, Atlantic will take  credit your account.

7. Customer Service
Please inform  all end-users to contact your company directly for any customer service related  questions. If the end-users contacts Atlantic  directly, they will be referred back to where their purchases were made.

Atlantic, Inc., warrants to the original purchaser that its products are free from defect in materials or  workmanship for a period of one year after purchase. If after inspection, we  find that the product was defective in materials or workmanship, we shall  repair or replace the product at our discretion. This warranty does not cover  accidental damage, misuse, improper care or alteration and excludes claims for  incidental or consequential loss.

Over and above our warranty terms,  Atlantic, Inc., is truly committed to your satisfaction with our products and  service. If at any time you are not satisfied please contact us.

Customer Service
P.O. Box 2399
Santa Fe Springs, CA 90670
U.S.A.
Phone: 1-800-747-2660
Email: customer_relations@atlantic-inc.com

To Our Customers,

The will call is available for  orders $1,000.00 and higher.

All orders must be prepaid. Visa,  MC, and American Express are accepted.

There is a 25% restock for the  return of any wrong orders.

The Will Call area will be open from  8:00-10:00am.

1) All Order quantities must equal  full case packs.
2) No broken out quantities.
3) Customers will be responsible to  take all items on the order at the time Will Call is initiated.
4) Orders must be called in and  verified 24 hours before pick up.

We reserve all rights in scheduling  will call orders.

Thank You,

Customer Service